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Research Guides

User Services Guide

Policies and procedures for Bizzell's User Services Team within the Public Services Unit.

Announcements!!

October 8:

The phone number for Outreach will remain the same number for the Computer Lab.

September 17:

​Wondering what to expect from the Outreach Team? Here is a handy handout with more details about what to expect.

Additional questions can be directed to Courtney Oliphant. 

September 14:

​Computer Lab to Outreach transition dates:

  • September 17: Handout with updated responsibilities will be shared on the guide.
  • October 1: Computer Lab will cease event support duties.
  • October 5: Signage will be changed over to the phone number to Consultation phone number on LL1. 

September 11:

OU's Enrollment and Student Financial Services departments have been renamed and reorganized into one division called Enrollment Management. 

  • The designation of one Office of the Registrar to replace the offices of Enrollment Services and Academic Records. Kellie Dyer, who has extensive experience at OU within the Office of Admissions and Recruitment, is serving as interim registrar.
  • The Admissions and Recruitment Communications area, led by Danielle Dunn, has been extended to Enrollment Management Communications. 
  • The MidFirst Bank MoneyCoach Program is joining the Enrollment division and will work in a coordinated way with the Student Financial Center.

September 3:

OU Writing Center starts their semester hours in their new location today! They will be in the Consultations @ OU Libraries (formerly the DSL) space on Lower Level 1 Mondays, Tuesdays, and Wednesdays from 5 pm- 8 pm. 

Read past announcements!

User Services Quick Access Links

Quick Access Links to Units

Daily Quick Access Links

COVID-19 Cleaning Procedures

Research Help

This page will help you answer patron's research questions. Part of this page will be documents that have screenshots to help you access the library's resources. The other part of this page are direct links to library resources or webpages that are helpful for research assistance.

"How To" Documents

These documents give research assistance on specific topics and questions. They include step-by-step processes as well as screenshots.

Links to Library Resources

These links cover:

  • hard to find library resources
  • helpful research guides that are not associated with a specific subject
  • non-library websites that are helpful for research assistance

Referrals

More Information about Referrals and the Referral Process

For more information about referrals and the referral process, see the Referrals tab in the User Services Procedures & Policies box on the User Services guide.

Law Library Hours from Contact Information Page

Frequently Asked Questions

Frequently Asked Questions 

 

  1. How do you book a room?
    1. For Study Rooms or Focus rooms: Visit libraries.ou.edu and click "Reserve a Room"
    2. For events: (LL118 Community Room, LL123 Classroom, 339) People must fill out the Event Scheduling Form. The form is linked on the Reserve a Room landing page. 
  2. Where can I go for IT support for my account or personal device?
    1. IT services are now available on the main floor, next to the EDGE between the West and South entrance close to the restrooms.
  3. How much does printing cost?
    1. $0.09 per page/ per side in black & white
    2. $0.35 per page/ per side in color
  4. Do we have a fax or copy machine?
    1. We do NOT have a fax machine on campus for students.
    2. King Kopy will fax for $0.50 a page.
    3. The WEPA by the men's room has a scanner that will allow you to print.
    4. We have copiers on the 2nd and 4th floor by the 1958 elevators (requires SoonerSense).
  5. How does someone get refunded for print charges?
    1. Visit the refund page on wepanow.com  OR
      1. Contact WEPA directly at 1-8000675-7639 or  help@wepanow.com
  6. Can you put up signs or hand out pamphlets in the library?
    1. NO
    2. Library does NOT allow signage to be put up unless first approved.  Questions/signs can be directed to Library's Public Relations office via libpr@ou.edu or phone 405.325.2611

Maps and Important Locations

Bizzell Memorial Library Maps

Maps of each floor of Bizzell, from the UL website.

Campus Maps

Maps used by Outreach Team

Detailed maps of LL1 and LL2 rooms and furniture.

Family Restrooms (gender-neutral)

Spacious private restrooms that also offer diaper-changing stations and other accommodations for individuals with infants or small children. Also a useful alternative for transgender patrons or others with special privacy concerns.

  • Access: 
    • Free for use by anyone. Can be locked from the inside.
  • Locations:
    • Bizzell 1st Floor, between main circulation desk and the Edge, by door to Boorstin Collection
    • Bizzell Lower Level 1, next to the Bookmark in the HCLC
    • Bizzell Lower Level 2, next to the men's and women's restrooms
    • Bizzell 5th Floor, by the break area

Lactation Room

For the use of OU faculty, staff, and students (not the general public) who need to prepare breast milk for infants.

Nursing mothers are welcome to utilize the room for expressing breast milk or for nursing their child in a quiet, comfortable atmosphere. The room features a pumping workstation, comfortable chair, and basic amenities.

How to Grant Access

The Lactation Room is keycard access only, via OU ID and special room reservation.

Reservations are made online using the Request Form in the link below. Provide the link to OU-affiliated nursing mothers who ask about how to gain access.

Locations

Bizzell Main Floor, 1982 Addition

  • East of Main Circulation Desk, next to family restrooms by Boorstin Collection

Elsewhere on campus at:

  • Carnegie Hall Rm. 306
  • Dale Hall Tower Rm. 110
  • Price Hall Rm. 3036

Reflection Room

The Reflection Room is a quiet space for reflection, prayer, and meditation located on the second floor of Bizzell Memorial Library.

  • Access: 
    • Free for use by anyone.
  • Locations:
    •  Bizzell Memorial Library, Room 214 (on the tile side, not the carpet side)
  • What the room is for:
    • Reflection, Prayer or Meditation.
    • If a patron says they have to go home to pray, you may suggest that they use our Reflection Room, if they are interested.
  • Features of the room: 
    • It has a few of the major religious texts, prayer rugs, prayer beads, and slippers.
  • Rules for use:
    • Patrons should use the slippers on the prayer rugs.
    • No sleeping or studying allowed (guards check this).

Severe Weather Refuge Maps

More Information About Emergencies

For more information about emergency procedures during severe weather situations, see the Severe Weather Procedures tab in the Emergency Procedures & Information box.

Building Policies

Food Deliveries within Bizzell

Food delivery-people are not allowed to freely come into Bizzell to make deliveries. It is also against building policy to order deliveries to locations inside the library.

  • Delivery-people are expected to remain behind the security gates or stay outside and wait for the patron who ordered the food to come to them.
  • Do not help find a patron if the delivery-person cannot contact them. (There are security and privacy reasons for several of these rules)
  • If there is no Security guard at the desk when a delivery-person tries to walk past the gates, it is your responsibility to ask them to stop and tell them the policy.
  • If the delivery-person or the patron insists on an explanation, you can radio a Security guard for assistance, since this is an issue regarding building policy and the guards report to the Facilities Manager at Bizzell.