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Animals in the Library

What is a Service Animal?

• Includes dogs and miniature horses.
• Covered under the Americans with Disabilities Act.
• Intensive training to perform specific tasks.
• Generally allowed in all areas where the public is allowed.

What is an Emotional Support Animal?

• Includes a variety of animals.
• Not covered under the Americans with Disabilities Act.
• Covered by the Federal Housing Administration and the Transportation Security Administration to protect against discrimination in housing and travel.
• Not specifically trained to perform tasks.
• Prescribed by a provider to assist with a disability.
• Allowed in housing and transportation.
• Can be allowed as accommodation in schools and work places.

Guidelines

• Service animals are not pets and should not be petted without the permission of the animal’s owner.
• If you see an animal at the library and aren’t sure it’s allowed in the building, there are two questions you can ask:
  • Is the dog a service animal required because of a disability? (We do not ask about the nature of the disability.)
  • What work or task has the animal been trained to do?
• We should not ask for documentation. Consult with the Disability Resource Center before excluding any animal from the library.
• That said, any animal that is causing a disturbance may be asked to leave until the animal is under control. This includes service animals and emotional support animals.

If you have questions, contact the OU Disability Resource Center.

Scheduling Campus Partners in the Learning Lab via LibCal

The Learning Lab calendar in LibCal is the easiest calendar to share with liaison librarians, our campus partners, and the public. Outlook calendars are not easy to share or find in the OU directory. Our campus partners and liaison librarians, also cannot schedule consultations in the Learning Lab in Outlook as easily as they can in LibCal.

Follow these steps to schedule campus partners in the Learning Lab via LibCal:

1. Login to LibCal Spaces with your LibApps username and password.
2. Make sure the location is set to Learning Lab and not the default, which is EDGE.
3. Click on "Add Booking" and then click on "Add Recurring Booking."
4. Set the Start Time and the End Time.
5. Select "Weekly" for the Repeat Pattern.
6. Select the Day of the Week the Campus Partner will be in the Learning Lab for the semester.
7. Keep Booking Frequency to 1.
8. Input the End Date, which is usually during Dead Week.
9. Select the table the Campus Partner has selected from the Space dropdown menu.
10. Click on "Submit Times."
11. Enter the Campus Partners title into the First and Last Name boxes (i.e. enter UC Action as First Name and ECON as Last Name)
12. Enter magen.bednar@ou.edu into the Email box.
13. Click on "Optional: Complete Booking Form Questions."
14. Enter "[Campus Partner Name] Learning Lab hours." into the Please describe the purpose of your reservation box.
15. Select the Campus Partner from the Select your Learning Lab partnership status section.
16. Select No from the Do you need the TV monitor? section.
17. Click on "Add Booking."

Tables 17-24 Reservation Button

You can also use the button below to schedule UC Action reservations at tables 20-24.

Schedule UC Action Reservations

Editing Campus Partner Schedule in the Learning Lab via​ LibCal

In order to edit bookings in LibCal's Learning Lab Space, you first have to cancel the previous bookings, and then adding new recurring bookings with the new information. 

Follow these steps to edit campus partner schedule in the Learning Lab via LibCal for multiple sessions:​

1. Login to LibCal Spaces with your LibApps username and password.
2. Make sure the location is set to Learning Lab and not the default, which is EDGE.
3. Go to the correct date, and click on the dark grey square for the campus partner times you need to edit.
4. In the Bookings Detail Section, scroll through the bookings and click on "Cancel All" (should be near the bottom).
5. When the Cancel Entire Booking window pulls up, enter "Canceled bookings because time changed." in the Addition Information Section.
6. Click on "Cancel Bookings."
7. To add the new times/dates or space selection, repeat steps 2-17 from the schedule campus partners in the Learning Lab via LibCal section.

Follow these steps to edit campus partner schedule in the Learning Lab via LibCal for individual sessions: 

In the past we've edited individual sessions when a UC Action tutor will not be able to make it to a session and need to reschedule the session for a different day and time.

1. Login to LibCal Spaces with your LibApps username and password.
2. Make sure the location is set to “Learning Lab” and not the default, which is EDGE.
3. Go to the date that need to edited, and click on the dark grey square for the campus partner.
4. Click on the “Date/Time” link that needs to be edited.
5. Make the new changes on the Update Booking Form. Remember, you can't select a date/time that overlaps another existing booking.
6. Click on “Update Booking.”

Scheduling Campus Partners in the Learning Lab via Excel

The Excel file is saved in the UG-Services-Initiatives network drive > Staff Folder> Weekly-Campus-Partner-Set-Up-Schedule. The Excel file is used as a visual on the Campus Partner Tab in the Learning Lab Policies, Procedures, & Duties Box, so that students can easily see the day's events as as well as the partner's table assignments.

Follow these steps to schedule campus partners in the Learning Lab via Excel:

1. Open the Excel file.
2. Create a new sheet for the new semester by copying the sheet from the previous semester.
   1. Right click on the previous semester's sheet name (bottom of the screen).
   2. Click on "Move or Copy."
   3. Click on "(move to end)."
   4. Select the box that says, "Create a Copy."
   5. Rename the new sheet as the current semester.
3. Fill in the partners' schedule by the day.
4. Add new rows for new partner session if needed.
5. Create a screenshot of the Excel sheet.
6. Save Excel sheet.
7. Open the User Services guide in an Internet Browser.
8. Go to the Learning Lab > Policies, Procedures, and Duties page and click on the "Campus Partner Tab" in the Learning Lab Policies, Procedures, & Duties Box.
9. Delete the screen shot for the previous semester.
10. Click on the image icon. 
11. Click on "Browse Server."
12. Click on "Upload New Image" and then upload the new screenshot of the Excel sheet you created.
13. Once the image is uploaded, you will be taken back to the window where you clicked on "Browse Server." On this window, describe the image in the Alternative Text box and then click on "OK." 
14. Once the new image is inserted, click on “Save & Close.”

Editing Campus Partner Schedule in the Learning Lab via Excel​

Typically, you'll have do some editing to the semester's partner schedule after you created it... Sometimes, you will be updating their schedule through October during fall semesters and March during spring semester, so the screenshot on the Campus Partner Tab must reflect the actual schedule.

Follow these steps to edit campus partner schedule in the Learning Lab via Excel:

1. Open the Excel file.
2. Edit the partner's schedule with the new information.
3. Create a screenshot of the Excel sheet.
4. Save Excel sheet.
5. Open the User Services guide in an Internet Browser.
6. Go to the Learning Lab > Policies, Procedures, and Duties page and click on the "Campus Partner Tab" in the Learning Lab Policies, Procedures, & Duties Box.
7. Delete the current screen shot with the old information.
8. Click on the image icon. 
9. Click on "Browse Server."
10. Click on "Upload New Image" and then upload the new screenshot of the Excel sheet you created.
11. Once the image is uploaded, you will be taken back to the window where you clicked on "Browse Server." On this window, describe the image in the Alternative Text box and then click on "OK." 
12. Once the new image is inserted, click on “Save & Close.”

Scheduling Campus Partners in the Learning Lab via Outlook Calendar

The last place you have to schedule campus partners in the Learning Lab is on the Learning Lab's Outlook Calendar. This may change once LibCal allows Outlook syncing with their Spaces. 

Follow these steps to schedule campus partner schedule in the Learning Lab via Outlook Calendar:

1. Open Outlook.
2. Go to your calendar page.
3. Open the Learning Lab's calendar.
4. Create a new event.
   1. Type in the Campus Partner's name in the Title Box.
   2. Type in the partner's table assignment in the Location Box (i.e. Learning Lab, Table 6).
   3. Select the start date and time the partner will open in the Learning Lab for the semester (i.e. Sept. 4th 5:00 pm for Writing Center).
   4. Select the end time the partner will close in the Learning Lab for the semester (i.e. Sept. 4th 8:00 pm for Writing Center).
5. Open the Repeat dropdown menu. 
   1. Open the “Repeat” dropdown menu and select “Other.”
   2. Open the “Occurs” dropdown menu and select “Weekly.”
   3. Select the days the campus partner will be in the Learning Lab at the same time and then click on “Save.”
   4. Input the date range—this most likely will start a week after the first day of the semester, and end during dead week.
6. Click on Save.

Editing Campus Partner Schedule in the Learning Lab via Outlook Calendar

When you edit events that have been repeated on an Outlook Calendar, you need to be sure you are editing the series and not the sign occurrence. 

Follow these steps to edit campus partner schedule in the Learning Lab via Outlook Calendar:

1. Open Outlook.
2. Go to your calendar page.
3. Open the Learning Lab's calendar.
4. Open the partner's event you need to edit.
5. Click on "Edit Series." 
6. Update the information you need to add or delete.
7. Click on Save.

Scheduling Campus Partners in the Learning Lab Handout

This handout goes over all the steps listed above in the LibCal, Excel, and Outlook sections with screenshots.

Discover Report A Problem Emails

Cari Roberts tracks her public communication emails through her own system. However, admin wants Cari's public communications to be recorded in LibAnswers along with the other Web Services public communications transactions. Since Cari doesn't know LibAnswers very well, and already has a lot on her plate, we are going to help her add her public communications to the Web Services Queue as well as the Web Services Dataset. 

1. Cari forwards her Discover Report a Problem emails to: libwebhelp@ou.libanswers.com. These emails will go directly into the Web Services Queue.
2. Login to your LibAnswers account at libanswers.ou.edu, and then filter the Queue options to only Web Services. 
3. Click on any ticket that says, “Discover Report a Problem” to claim the ticket.
4. Open the “Add to Analytics” dropdown menu and click on “Web Services.”
5. Open the “Type of Question” dropdown menu and click on “E-Resources.”
6. Click on “Submit as Closed.”

Discover Report A Problem Handout

This handout goes over the same steps listed above with screen shots.

Learning Lab Schedule Prep in GoogleDrive Folder

Monthly Learning Lab Statistics

Additional Training Documents