LibGuides: User Services Guide: Research Help Desk

Student Success Team

What does the Student Success Team do?

We contribute to both the University and Libraries missions by facilitating healthy learning environments, being stewards of technology access, and growing student's research skills to enable savvy users of information at OU and beyond!

What are the Student Success Team's shared values?

Growth
Compassion
Communication
Community

Learning Lab Quick Access Links for Student Workers

Login Links

LibAnswers Login Link: Email, Chat, & SMS
GAs, login with your LibApps username and password.
Peers, login with:
username: lib-learninglab@ou.edu password: learninglab1
-or-
username: libhclcworkers@ou.edu password mMwamxUnutjA2A3B
LibChat works best on Chrome.
Slack
UL Student Supervisor Slack
Alma
Username: SST_Circ1
Password: StudentSuccess1
Learning Lab LibCal
Login email lib-learninglab@ou.edu. Password learninglab1. GA accounts will not work. Be sure you select Learning Lab from the dropdown menu. The mediation page defaults to the EDGE.
Instruction Statistic Form
GAs, login with your LibApps username and password. Peers, login with lib-learninglab@ou.edu & learninglab1 as the password.

OU Libraries Workshops & Tours for International Students

OU Libraries Workshops & Tours for International Students

OU Libraries Workshops & Tours for International Students Promotional Handout
Promotional handout about the workshops/tours for international student groupsorganizations.

Quick Tips

To send permalinks from sites that don't normally allow them, prepend https://login.ezproxy.lib.ou.edu/login?url= to the article's URL. Ex. if the article address is http://library.cqpress.com/cqresearcher/document.php?id=cqresrre1999021900, then the permalink address is https://login.ezproxy.lib.ou.edu/login?url=http://library.cqpress.com/cqresearcher/document.php?id=cqresrre1999021900.
Tips for Google:
- To quickly search a website (like the library website), Google site:URL [search term], e.g. site:libraries.ou.edu omeka or site:.gov covid-19
- To search for exact text, put your search terms in quotation marks, e.g. "sooner xpress"
- To omit a search term (boolean NOT), add a hyphen before a search term, e.g. dolphins -Miami
- To search for one of several terms (boolean OR), add a vertical bar between terms, e.g. teens | youth | young adults
- To search for synonyms to a search term, use a tilde before a search term, e.g. university ~classes
- To search within a range of numbers, separate the bounding numbers with two periods, e.g. OU Heisman 2010..2020
If a Wepa printer asks for print cards, change the default payment method in the Wepa app and have the patron reupload the document.

Learning Lab Quick Access Links for Liaisons

Liaison Links for LibInsight

Library Instruction Statistic Form
Use your LibApps login information.
Consultation Statistic Form
Use your LibApps login information.
Outreach/Programming Statistic Form
Use your LibApps login information.
Editing/Analyzing LibInsight Records
Use this link to edit or analyze your records in LibInsight.
DAVIS Area Statistic Form
Does not require login to use.

Liaison Links About Research Help Desk Info

EAL Login (LibAnswers)
Scroll to bottom of page, and click on the "Login to LibApps" link. Use your LibApps username and password to login.
Tiered Reference & Referral Process
Use the Referrals tab for a refresh on the referral process for UL student workers.

Liaison Links About Student Workers

Student Worker Projects
Use this link to request student worker help on projects. The Student Worker Project tab has more information!
Public Service Desks Area Statistic Forms
Does not require login to use.

LibInsights "How To" Handouts

LibInsight Statistic Forms Handout
How to choose which LibInsight form when adding statistics.
Consultation LibInsight Form: Field Definitions
How to know which fields to select when filling out the Consultation Form in LibInsight.
Outreach/Programming LibInsight Form: Field Definitions
How to know which fields to select when filling out the Outreach Form in LibInsight.
Course Integrated Library Instruction Form: Field Definitions
How to know which fields to select when filling out the Library Instruction Form in LibInsight.
Course Integrated Library Instruction Form: GWILA Fields Definitions
How to know which fields to select when filling out the GWILA Section on the Library Instruction Form in LibInsight.
LibInsight Forms: Editing Records
How to edit LibInsight records that have already been added to the dataset.

LibAnswers "How To" Handouts

LibAnswers Email Ticket Training Materials for Liaison and Branch Librarians
How to answer email questions assigned to you from Learning Lab GA's

LibCal "How To" Handouts

Setting up Appointments Calendar in LibCal
How to set up your appointments calendar in LibCal were people will be to schedule consultations with you.
Creating Appointment Widget for LibCal Appointment Calendar
How to create a LibCal appointment widget that can be embedded into OU Libraries website, LibApps profile box, etc.

LibGuides "How To" Handouts

Setting up LibApps Profile Box for LibGuides
How to set up your LibApps profile box that will be added to any LibGuide you create. This profile box is how people will get your OU Libraries contact information.

User Services Guide